Strategic AI for Government: Empowering PKNS for a Digital-First Future

Bringing AI into the Government Playbook

As one of Malaysia’s key state development agencies, PKNS plays a critical role in shaping socio-economic progress. To support this mission in the digital age, our half-day programme titled "AI in Practice: Government-Focused Applications" introduced participants to real-world AI tools and strategies for productivity, innovation, and responsible automation.

Tailored specifically for government workflows, the session connected emerging AI capabilities with PKNS’s mandates in urban planning, investment, administration, and stakeholder engagement.

Training Overview

🗓 Date: 16 May 2025 (Friday)
📍 Client: Perbadanan Kemajuan Negeri Selangor (PKNS)
⏰ Duration: Half-day session
🎯 Focus: Government-aligned AI tools, strategy & efficiency

Key Highlights

1. AI for Government Contexts

• Overview of AI, machine learning, and NLP in the public sector

• Policy alignment: AI's role in digital government, smart cities & IR4.0

• Real-world examples: AI in planning, service delivery & data analysis

2. ChatGPT for Civil Service Efficiency

• Drafting memos, reports, and correspondence using AI

• Automating routine documentation and stakeholder responses

• Setting up custom GPTs for internal use (e.g. SOP lookups, process guides)

3. Prompt Engineering for Accurate & Safe Use

• Designing prompts to ensure relevance, compliance & tone

• Understanding tokens, data boundaries & response validation

4. AI Tools Beyond ChatGPT

• Government-suitable tools: Perplexity, Claude, Gemini

• Visual tools for presentation decks, strategy visualisation & briefings

Strategic Outcomes

Participants left with a stronger understanding of how AI can:

• Reduce manual workloads and improve response time

• Support decision-making with intelligent summarisation and data insight

• Improve communication consistency and quality across departments

• Enhance service delivery while maintaining compliance and governance

PKNS Leading by Example

This session reflects PKNS’s commitment to digital transformation and strategic adoption of emerging technologies in state development. As AI becomes integral to public administration, PKNS is positioning its team to lead confidently, responsibly, and innovatively.

Interested in Sector-Specific AI Enablement?

We offer AI training tailored to public agencies, GLCs, and statutory bodies.

📩 Contact us to explore a customised session aligned with your organisation’s mandate and objectives.