Key Highlights from the Session
🎯 Comprehensive Learning: Participants explored the fundamentals of AI-driven document management, focusing on ISO 15489 (Records Management) and ISO 27001 (Information Security) standards. The sessions combined theoretical insights with practical applications to ensure a well-rounded understanding.
🛠️ Hands-On Labs: The hands-on workshops were a standout feature, offering participants the opportunity to interact directly with AI tools like ChatGPT. They learned how to automate metadata tagging, set up workflow automation, and implement file naming conventions aligned with ISO 30300 standards.
🔍 AI in Action: One of the highlights was demonstrating AI-driven search and summarisation capabilities. Participants witnessed how AI can quickly extract critical insights from lengthy documents, significantly reducing time spent on manual reviews.
💼 Real-World Applications: The training included real-world case studies showcasing how AI-powered document management can improve operational efficiency and ensure regulatory compliance with GDPR and Malaysia's PDPA.
Key Learning Objectives Achieved
Mastered the use of AI for records management and compliance.
Learned techniques for automating workflow processes.
Understood AI's role in document classification and metadata extraction.
Gained insights into using AI tools for document security and risk management.
Impressive Participation
The first session, held on 14 February 2025, saw an overwhelming response, with over 100 participants actively engaging in discussions, practical exercises, and collaborative learning.
What’s Next?
The upcoming sessions will delve deeper into:
AI-Driven Communication and Collaboration (May 2025)
AI for Data Analysis and Decision-Making (August 2025)
AI in Customer Engagement and Feedback Management (November 2025)
The journey has just begun. We're excited to see how PKNS leverages these new insights to enhance document management and workflow efficiency across their operations.
Stay tuned for more updates!
